Website: https://mistermotiv.com
Brand: Mister Motiv (“we”, “us”, or “our”)
1. Introduction
These Website Terms and Conditions govern your use of our website, mistermotiv.com (the “Website”) and your relationship with Mister Motiv (“we”, “us”, or “our”). Please read these terms carefully as they affect your rights and liabilities under the law.
If you do not agree to these Terms, please do not use the Website, subscribe, or purchase any of our services or products.
Please also review our Privacy and Data Protection Policy for details on how we handle your personal data.
2. Definitions
In these terms:
“User”, “you”, or “your” refers to any person accessing or using the Website.
“Content” means any text, graphics, videos, images, or other materials appearing on or forming part of this Website.
By accessing the Website, you agree to comply with and be bound by these terms and conditions.
You must be at least 18 years old to use this Website.
3. Intellectual Property & Acceptable Use
All Content on this Website, unless uploaded by users, is the property of Mister Motiv, our affiliates, or relevant third parties. Such Content is protected by copyright, trademarks, and other intellectual property rights.
You may, for personal non-commercial use only:
View and display content on a screen.
Print one copy of the Content.
You may not reproduce, distribute, or use the Content for commercial purposes without written consent from Mister Motiv.
If you submit before/after photos, testimonials, or feedback, you grant us a worldwide, royalty-free licence to use such materials for promotional purposes.
4. Medical Disclaimer
Mister Motiv and its coaches are not medical practitioners or registered dietitians.
We recommend that you consult a qualified medical professional before starting any diet or exercise program.
Participation in any exercise plan involves risk of physical injury. By engaging with our services, you acknowledge and accept this risk.
5. Prohibited Use
You agree not to use the Website:
To damage, disable, or impair the Website.
For unlawful, abusive, or harmful purposes.
To make or distribute copies of copyrighted materials without permission.
6. Signing Up & Membership
When signing up, you must ensure all details provided are accurate and complete.
You must promptly notify us of any changes to your information to ensure effective communication.
We may cancel or suspend your membership if we believe you have breached these terms.
7. Cancellation Policy
Monthly subscriptions can be cancelled anytime.
Three-month packages can be cancelled after the initial 3-month payment period.
Cancellations may be done directly via PayPal or by emailing us at [email protected].
Once cancelled, you will retain access until the end of your current billing cycle.
Subscriptions cannot be paused but may be restarted when available.
8. Refund Policy
Due to the personalised nature of our programs, Mister Motiv does not offer refunds.
However, you may cancel future payments at any time via PayPal or by contacting us directly.
9. No Warranties
This Website is provided on an “as is” basis without warranties of any kind.
We do not guarantee that information or services will meet your expectations or be error-free.
10. Links to Other Websites
This Website may contain links to external sites not operated by us.
We have no control over the content or policies of those sites and accept no responsibility for them.
11. Privacy & Cookies
Your use of the Website is also governed by our Privacy Policy and Cookies Policy, available at:
mistermotiv.com/privacy-policy
mistermotiv.com/cookies-policy
12. Availability & Disclaimer
We do not guarantee that the Website or services will always be available or free of interruptions.
While we strive to maintain security, you are responsible for your own data and device protection.
13. Limitation of Liability
Nothing in these terms limits our liability for death or injury caused by negligence or fraud.
To the maximum extent permitted by law, Mister Motiv is not liable for:
Loss of business or income.
Data loss or corruption.
Indirect or consequential damages.
We do not provide medical advice. Always consult a professional before making significant changes to your health or fitness regimen.
14. Nutritional & Exercise Recommendations
Our recommendations are based on the information you provide. You must ensure this information is accurate and up to date.
Always consult a healthcare professional before starting new routines, especially if you have pre-existing conditions.
15. Personal Responsibility
You participate at your own risk and accept full responsibility for any injuries or health issues that arise.
Mister Motiv is not responsible for the misuse or misinterpretation of our guidance
.
16. Results & Progress Tracking
We cannot guarantee specific outcomes. Individual results depend on effort, genetics, consistency, and lifestyle.
Progress tracking is encouraged, but results may vary.
17. Communication & Support
Our support is provided via official channels such as email, in-app messaging, and designated communication platforms.
We do not provide emergency or medical advice. For urgent matters, contact emergency services.
18. Copyright & Content Usage
All materials — text, video, and graphics — are protected by copyright.
You may not copy, share, or distribute any materials without written consent.
19. Termination of Services
We may terminate your access if you breach these terms, engage in inappropriate conduct, or violate applicable laws.
Outstanding payment obligations will remain enforceable.
20. Modification of Programs
We reserve the right to modify, update, or enhance our content, programs, or platform features at any time.
We will notify users of major changes when applicable.
21. Feedback & Testimonials
By providing feedback or testimonials, you grant Mister Motiv permission to use such content for marketing and promotional purposes. Personal details will only be disclosed with your consent.
22. General
These Terms, together with our Privacy Policy and Cookies Policy, constitute the full agreement between you and Mister Motiv.
They are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of English and Welsh courts.
Contact Information
Mister Motiv
Website: https://14dc.mistermotiv.com
Email: [email protected]
Website: https://14dc.mistermotiv.com
Email: [email protected]
Telephone: 07951 343161
The Type of Personal Information We Collect
We currently collect and process the following information:
Personal identifiers, contacts, and characteristics (e.g. name, email address, phone number, age, fitness goals).
Payment and billing information (where applicable).
Health, lifestyle, and training-related details voluntarily shared through onboarding forms or consultations.
Website usage data, cookies, and analytics information.
How We Get the Personal Information and Why We Have It
Most of the personal information we process is provided directly by you for one or more of the following reasons:
To provide personalised online coaching and support services.
To deliver meal plans, training programmes, or resources tailored to your goals.
To manage your account, membership, or subscription.
To send you updates, coaching materials, and relevant offers (only with your consent).
To improve our website, communication, and client experience.
We may also receive limited personal information indirectly from:
Our payment processors (e.g., PayPal, Stripe) to confirm successful transactions.
Social media platforms (e.g., Instagram, Facebook) if you contact us through those channels.
We use the information that you have given us to:
Deliver and maintain our services.
Communicate with you effectively.
Monitor your progress and adapt your coaching plan.
Comply with legal or accounting obligations.
We may share this information with trusted third parties only where necessary to operate our business, such as:
Payment processors (PayPal, Stripe).
CRM platforms and coaching apps used to deliver your training plan.
Email and communication systems (e.g., Pulse, HighLevel, Google Workspace).
Lawful Bases for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time by contacting us at [email protected].
(b) We have a contractual obligation to deliver the service or product you’ve purchased.
(c) We have a legal obligation to retain basic information for accounting or compliance purposes.
(f) We have a legitimate interest in improving our coaching systems, marketing, and client experience.
How We Store Your Personal Information
Your information is securely stored on encrypted servers and password-protected systems.
We retain personal data for as long as you remain an active client or subscriber.
After that, we will retain limited information for up to 12 months for record-keeping, support, or tax purposes.
When data is no longer needed, it will be securely deleted from our systems or anonymised.
Your Data Protection Rights
Under data protection law, you have rights including:
Your right of access – You can ask us for copies of your personal information.
Your right to rectification – You can ask us to correct or complete information you believe is inaccurate or incomplete.
Your right to erasure – You can ask us to delete your information in certain circumstances.
Your right to restrict processing – You can ask us to limit the use of your data in certain circumstances.
Your right to object to processing – You can object to how we process your information.
Your right to data portability – You can ask us to transfer your data to another organisation or to you.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Please contact us at [email protected] or call 07951 343161 if you wish to make a data request.
How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us directly:
Mister Motiv
Email: [email protected]
Phone: 07951 343161
You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data.
ICO Contact Details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk